Help and support HLP-005

Understand the grade

Use this guide to interpret score, display grade and qualifier and verify the expected product state before moving on. Use this guidance to complete the task safely, understand the result and know where to go when the expected state does not appear.

Bounded, non-exploitative Authorised external assessment.

Bounded evidence. Explicit responsibility. No hidden inference.

The useful answer

Use this guide to interpret score, display grade and qualifier and verify the expected product state before moving on.

Use this guide to interpret score, display grade and qualifier and verify the expected product state before moving on. Use this guide to interpret score, display grade and qualifier and verify the expected product state before moving on. Use this guidance to complete the task safely, understand the result and know where to go when the expected state does not appear.

Route-specific context

The decision this page is designed to support

01
Who should use this
Customer, board recipient
02
Task outcome
Interpret score, display grade and qualifier. Use this guide to interpret score, display grade and qualifier and verify the expected product state before moving on.
03
Safe checkpoint
Score, base grade, display grade, qualifier, assessment completeness and evidence confidence travel together. Evidence basis: Capability reconciliation contract.

Grade policy v11

Precision only when the evidence earns it

A+95–100

Exceptional governed external posture, subject to strict coverage, confidence and safety conditions.

A / A-85–94.99

Strong externally observed controls with limited material pressure.

B+, B, B-70–84.99

Established protections with meaningful, prioritised improvement work.

C+, C, C-55–69.99

Mixed evidence: some controls are supported and material action remains.

D+, D, D-40–54.99

Weak governed external posture requiring focused remediation or validation.

E0–39.99

Material deficiencies or safety floors dominate the supported evidence.

INo score

Evidence is insufficient for a defensible grade.

A deliberate path

From permission to retained evidence

  1. 01

    Read the score, display grade and qualifier together; a grade is not a percentage of organisational security.

  2. 02

    Check assessment completeness and evidence confidence before relying on plus or minus precision.

  3. 03

    Open the explanation to see verified protections, attributed pressure, safety floors and evidence that remains unknown.

Evidence before assertion

What the product can support

The interface reports real operation states. Do not repeat a submission while a job is active; use the shown recovery action or contact support with the non-sensitive reference displayed on screen. Score, base grade, display grade, qualifier, assessment completeness and evidence confidence travel together.

Binding boundary

Missing, stale, disputed or unavailable evidence cannot be treated as safety.

Capability reconciliation contract

Binding boundary

Provider or collector failure cannot improve a grade.

Grade guard and capability tests

Binding boundary

The Overall Signals Grade covers governed externally assessable evidence, not the organisation's complete security or breach likelihood.

Grade policy v11

Direct answers

Questions a careful reader should ask

What does Understand the grade establish?

Use this guide to interpret score, display grade and qualifier and verify the expected product state before moving on. It establishes only what the governed evidence supports.

What does it not establish?

It does not prove complete organisational security, exploitability, breach likelihood or the absence of unobserved weaknesses.

How can I verify the conclusion?

Use the linked evidence or capability record to inspect source, observation time, target, responsibility and the condition required for closure.